COVID-19 Nith Valley Family Practice

Important information regarding our practice

1. Our reception area is closed

 The front doors of the practice will now be locked at all times. Our staff is still present, but in order to provide a safe working environment social distancing is required. If you need to contact the office for an assessment or virtual appointment please call in (519) 662-1551. 

2. There will be no walk-in appointments until further notice.

All patients who can safely be assessed over the phone or by virtual appointment will be cared for in this manner. If an appointment is desired please call our office (519) 662-1551. 

3. If you have an appointment in the office.

Please arrive at least 5 minutes prior to your scheduled time, park in one of the spots at the back of the office (labelled 1-4) and call the office to let them know you have arrived. If you can't get through on the phone, don't worry - we will be watching for you and will come to find you when a room is available. Please remain in your car until you are called.

Patients will be taken directly to a freshly disinfected exam room to wait for their physician. At this time physicians will be wearing full personal protective equipment for each appointment to protect themselves and their patients. 

4. If you have an appointment by phone.

Please be available at least 5 minutes prior to your appointment time, in a private setting, and on a device/phone belonging to you. This will improve privacy and confidentiality. Please be advised that due to the unpredictability of medical practice, your physician may call you up to 15 mintues after your scheduled time.

5. If you are calling to book an appointment

For emergencies call 911 or proceed directly to the emergency room if you can do so safely

For an urgent issue call the office (519) 662-1551 and we will work to accommodate you as quickly as we can. Please be advised that you may be seen by the physician on call if they are able to see you the earliest. If an appointment cannot be offered within a safe time period for your concern, you will be directed to the most appropriate next option.

For a minor/non-urgent issue call the office (519) 662-1551 and we will schedule an appointment within a safe time period, by telephone if it is safe to do so, or in person if that is needed. Due to the increased patient demand, and safety procedures that have been put in place, the wait for an appointment may be longer than in normal times. We will always try to offer advice and alternative options for care as appropriate, to help you through this wait. If new symptoms or other changes arise that might change the urgency of your concern, please contact us.

For a "physical" or health review please be prepared for a longer wait for appointments that involve no specific concerns. However, if you have a specific concern, this is no longer a health review, so please be sure to make this clear when calling in.

6. If you are calling about preventative care measures

For routine tests such as breast cancer screening (mammograms), cervical cancer screening (pap smears) and home colon cancer screening kits (FIT), the Ministry of Health has asked that we work through these from most to least urgent, according to risk factors. Nith Valley Family Practice will be contacting patients about these tests over the coming months. If your risk factors have changed, please call to let us know. Please be advised that the wait times for these tests will be longer than usual.

7. If you have questions about your medication

Please start by visiting your pharmacist with your question. Often, they are in the best position to advise regarding side effects, interactions, timing, etc. If the pharmacist cannot answer your question, they are also often able to fax us about this. If they advise you to call the clinic, please be aware that your question will be sent to the appropriate physician, and you can usually expect a response within 3 business days.

8. If you have questions regarding common, minor health concerns

Please visit the patient resources section of our website first. If you don't find the information your are looking for, please call the office, and you can expect a response to your question within 3-5 business days, depending on the urgency.

9. If you have forms for your physician

Please call the office before dropping them off. One of our helpful staff will give you the appropriate directions. We ask that you drop your paperwork off as much before the deadline as possible, and please be advised that most non-urgent forms will take between 1 and 2 weeks for completion. You will be called to pick up the form when it is ready. Please do not call the office for updates on when it will be ready - this ties up the phone lines, and will not speed up the process.

10. Misrepresentation of symptoms is hazardous. 

When you call in to have an assessment you will be asked a series of questions. Please be honest and forthcoming about any travel, symptoms and their severity. Misrepresentation of any of this information can put the safety of our staff doctors at risk. 

If you think you may have COVID-19 please take this self-assessment

https://www.regionofwaterloo.ca/en/health-and-wellness/2019-novel-coronavirus-covid-19-self-assessment.aspx#

 
 
 
 
 
 
 

Nith Valley Family Practice

10 Waterloo Street, Unit 1

New Hamburg, ON N3A 1V5

For Life-Threatening Emergencies Call 911